Guest Services at DiamondHead
When you stay with us, you’re in the good hands of our friendly and resourceful staff. They’re local experts with insight into all there is to do and see – in and around the resort, as well as in the surrounding area. If you have a question or need anything during your stay, we’re here to help.
We have a handful of Guest Service hubs around the resort. Any one of these locations can help with just about anything, but each one has its own unique niche:
- 24/7 Front Desk – For anything you need during your stay: housekeeping services, wake-up calls, ADA needs, cribs and high chairs, business services, and maintenance – stop by or dial (0) from your suite
- Concierge Desk – Restaurant reservations, day-trip ideas, golf tee times, area recreation – you name it!
- Bellman Stand – Local info, travel tips, valet dry cleaning, taxi services & local transportation.
- Beach Concierge – Your source for all things beach & resort recreation, on the beach walkway.
- Diamond Hut – Poolside towel service; sunscreen, beach toys, and resort souvenirs for purchase.
Check-In & Checkout
- Check-in: 3pm – Arriving early? Guests may use our amenities prior to check-in. (Subject to availability)
- Checkout: 11am – Not ready to leave just yet? Request a late checkout on the morning of your departure, for a nominal fee. (Subject to availability)
Hours of Operation
- Cabañas Beach Bar & Grille – 11am-Close
- Chloës Seafood & Steaks – breakfast 7:30-11am, dinner 5-9pm
- Chloës Lounge – 5pm-Close
- Room Service – 7:30am-10pm
- Esterra Spa – Weekdays 9am–4pm, Saturdays 9am–3pm, evenings & Sundays by appointment
- Housekeeping Services – Complimentary daily maid service consists of a full-service cleaning of your suite and replacement of supplies. This service is performed 8:30am-5pm daily. If the Do Not Disturb sign is displayed on the outside of your door, or if the security bolt is engaged, the room attendant will not clean your room that day unless requested by 2:30pm. We want to make your stay with us a comfortable and memorable one. We are happy to accommodate special requests, whenever possible.
- Laundry Facilities – Located on floors 4, 6, 8, 10 & 12. See Guest Services to get credits for use.
- Fitness Room – Recently renovated fitness facility, open 24/7 for your convenience.
- Pool Deck – Open 8am-dusk, with poolside cocktails and towel service. As there is no lifeguard on duty, little swimmers must be supervised at all times.
- Wireless Internet – Enjoy our complimentary wireless internet throughout the resort and in your guest suite. Upgrade to premium broadband ($9.95 per day) to stream movies, YouTube, and more.
- Room Service – Enjoy our delicious food in the comfort of your guest suite.
- Business Services – Daily newspapers and guest computer in the lobby, with printer.
- Children & Families – We offer complimentary high chairs and cribs upon request.
- Gift Shop – Sundries, logo apparel, beach towels and more. Purchases can be charged to your room.
- Ice, Snacks & Soft Drinks – Snacks located on the ground level; ice and soda machines on even floors.
- In-Room Safe – We provide a safe in each guest suite. We encourage guests to secure their valuables.
- Self-parking – 1 car per reservation, 2nd car $10/day
Your daily $15 resort fee (per reservation) includes:
- Daily in-room coffee & tea
- Poolside towel service
- 24/7 fitness center
- Guest bicycles
- Daily newspaper
- Local & toll-free calls
- 1 Parking space