Growing Revenue And Enhancing
Reputations Since 1986
SunStream is a leader in hotel and resort management for a diverse group of properties across Southwest Florida. Our comprehensive, full-service, hospitality operations are designed to fulfill your property’s needs. Our team offers a range of services from developing an annual strategic business plan with defined financial goals and performance benchmarks to detailed marketing strategies and property condition and improvement reports. We are experts in consistently growing revenue and enhancing brand reputations. For more information, please visit SunStream Hospitality.
Development and Construction Management Services
- Feasibility analysis and budget development
- Project management
- Condominium and hotel conversion
- Renovation consultation, planning, and execution
- Design review and budgeting
- Purchasing, reporting and expediting
- Liaison for Owner and Brand for design, construction, and technical services
- Assist owners with cost estimating and PIP negotiation
- Referral of appropriate design, procurement, and project management vendors
Administrative and General Management Services
- General Manager/Property Support Staff
- Human Resources
- Liaison with Ownership and Property Operations
- Brand Franchise Oversight
- Federal and State Labor Standards Compliance
- Information Technology oversight and service implementation
- Rooms Division oversight, including Front Desk and Housekeeping Operations
- Risk Management and Loss Prevention Support
- Annual Budget Preparation
Accounting
- Full-charge accounting services to include accounts payable, receivable and financial statement reporting
- Implementation of financial controls for expense management, labor productivity and inventory control
- Oversight of all state and local taxes, including payroll taxes
- Annual budget review and consultation
Human Resources
- Training
- Benefits
- Administration
- Recruitment
- Retention
- Employee recognition
Maintenance and Capital Projects
- Provide a qualified Chief Engineer and support staff
- Develop annual preventative maintenance schedule and budget
- Develop annual Capital Reserve budget and implementation plan
- Ensure compliance with all local, state and federal safety, governmental and operational guidelines
- Oversight of ongoing property maintenance, including rooms, public areas, FF&E systems, grounds, pool, IT, and general building items
Marketing
- Creative marketing campaigns and promotions
- Graphic design
- Media planning & buying
- Website development & management
- Social media strategy & implementation
- Reputation management
- eCRM
- Public relations
- Brand strategy
National Sales
- Attending trade shows in key markets
- Maintaining client and tourism related relationships
- Sales blitzes
- Client presentations
- Conducting site inspections
- Community relations
- Fostering partnerships with DMOS, TDCs and state marketing organizations
Revenue Management
- Channel management
- Maintaining rate parity across all channels
- Implementing offers and promotions that drive revenue
Central Reservation Services
- Lead fulfillment
- Website monitoring
- Call volume analysis
- Conversion tracking
- Cross-selling
- Overflow reservation management
Food and Beverage
- Provide appropriate Food and Beverage Management and support staff for the property operation
- Coordinate catering functions with Rooms Division sales efforts
- Develop outlet menus and pricing, including lounge operations
- Provide a Food and Beverage marketing plan as part of the overall property Sales and Marketing plan
- Coordinate with Franchise standards where applicable
- Conform to all local and state health codes and requirements