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A Message To Our Guests

OUR COMMITMENT TO GUEST SAFETY WITH YOU IN MIND

Last updated December 10th, 2021 at 2:00 p.m.

Our teams at SunStream Hotels & Resorts are continuing to monitor the COVID-19 virus updates provided by the World Health Organization, the US Centers for Disease Control and Prevention (CDC), and the Florida Department of Health. In response to the unique circumstances we face and our continued commitment to serve our guests with genuine hospitality, we are taking proactive measures based on the recommendations of governments, public health authorities and medical professionals as the health and well-being of our guests and team members is our highest priority.

The safety and security of our guests and team members has always been at the forefront of our operations. We take great pride in our cleanliness standards and our commitment has never been as strong as it is today. We are taking additional precautionary measures to ensure our facilities are maintained to the highest standards and to do our part in reducing the spread of coronavirus. These additional measures at minimum include:

- We ask that anyone who has been exposed to or experienced symptoms of COVID-19 within the past 14 days to refrain from entering.

- Social distancing and a face covering are encouraged for all guests throughout our resorts.

- All team members are monitored for symptoms daily and are required to use PPE, including masks or face coverings and disposable gloves.  

- We have installed plexiglass barriers where appropriate to protect our guests and team members

- Our housekeeping teams are spending extra time sanitizing high traffic and high-touch and public areas throughout the resort and within all resort suites.

- In-room sanitization supplies are available to guests upon request.

- Our guest services teams are disinfecting items after each guest use and at a minimum of one per hour.

- We are continuing to use only commercial-grade cleaning and disinfecting products that are known to kill coronavirus and other bacteria on surfaces.

- We are committed to continuing to educate our team members and guests on safe practices and how to stay healthy.

- Encouraging any team members that might feel under the weather to stay home.

On behalf of all of our team members in southwest Florida, we thank you for your confidence in us and look forward to seeing you on an upcoming visit. Please select a resort below for additional resort updates.

Casa Playa Resort
DiamondHead Beach Resort
GullWing Beach Resort
Lovers Key Resort
Park Shore Resort
Pointe Estero Beach Resort

 

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